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Be a Lifeline of Hope for thousands of callers in crisis and in need... Community Helpline, a Div...

Community Helpline Crisis & Referral Hotline

June 3rd, 2015

Location: P.O. Box 2503 Palos Verdes Peninsula CA 90274
Duration: Ongoing
First Day : Jun 3, 2015

Be a Lifeline of Hope for thousands of callers in crisis and in need…

Community Helpline, a Division of Helpline Youth Counseling, Inc. is a confidential crisis and referral hotline that has been a lifeline of hope to thousands of individuals, by providing support to the callers in crisis and in need throughout the state of California since 1971.

Community Helpline is located in the South Bay area (our specific location is confidential for security purposes) and is currently looking for students for our Volunteer Crisis Listener positions. Crisis Listener Volunteers with Community Helpline answer the Crisis Hotline and assist the callers who are in need. The experience gained on the hotline is useful for students who are considering graduate school or a career in the Mental Health Field, including Clinical or Counseling Psychology, Social Work, Marriage and Family therapy, or even the Medical Field!

Community Helpline provides the callers someone to listen non-judgmentally and empathetically. Whether you are stressed, overwhelmed, struggling with your identity, suffering from relationship problems, for even mental health issues including Depression, Anxiety, Substance Abuse, or feeling suicidal Community Helpline can help! Community Helpline is the first referral that Didi Hirsch Suicide Prevention Center gives to callers after assessing that they are not suicidal.

In order to become a Crisis Listener with Community Helpline, you must complete a 50 hour training course. This 50 hour training course was first developed by our emeritus founder, Dr. Roland Summit M.D. a retired Clinical Associate Professor of Psychiatry at Harbor-UCLA Medical Center, which includes informative interactive lectures by mental health professionals. Community Helpline does not offer therapy to callers; however, Community Helpline does teach our Crisis Listeners how to use skills and tools found with-in therapeutic models such as Client Centered Therapy and Solution Focused Brief Therapy. Trainees learn these skills and how to handle the types of calls received on the Helpline through role-plays facilitated by experienced listeners. Additional training includes a minimum of nine (9) hours on the hotline under the guidance of an experienced listener.

One of Community Helpline’s best assets is Vicki Scrimger, MFT. Vicki became a volunteer listener over 35 years ago as Community Helpline was the impetus for her to become a therapist. Vicki is one of many speakers who dedicate their time to help train new volunteers. She is clear that working at Community Helpline taught her more “listening skills” than any class in graduate school.

After the training volunteers are required to commit 9 hours per month for one (1) year or for UCLA students, you may opt to do 21 hours in a five (5) month span of time.

Community Helpline’s 50 hour Listening and Communications training is offered 3 times a year; spring (February), summer (June) and fall (October). The next session (summer 2015) is June 23 – July 30 on Tuesday & Thursday from 6:00 pm – 9:00 pm, including one Saturday training on July 18 from 9:00 am – 2:00 pm in Redondo Beach. To request an application or have any additional questions, please e-mail us at or call us at 310-793-1415.

Business Phone: 310-793-1415
Hotline: 877-541-2525
Mailing Address: P.O. Box 2503 Palos Verdes Peninsula, CA 90274-8503

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Time Details

Training: 6:00 pm - 9:00 pm for 6 consecutive weeks on Tuesday and Thursdays. After training, schedule is flexible between the hours of: 7:00 am - 10:00 pm

Tags: crisis hotline, suicide prevention, hotline, crisis, helpline, listening, mental health, mental illness, warmline, youth, veterans, seniors, poverty, health, hunger, at-risk youth, disabilities, psychology, social work, health

Contact Person: Tina Cruz

Contact Email:

Contact Phone Number: 310-793-1415

Organization: Community Helpline, a Division of Helpline Youth Counseling, Inc.

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